Privacy Policy

PRIVACY AND SECURITY POLICY

All services provided in our store belong to and are operated by our company, Kastra Mobilya Dek. Ltd. Şti., registered at Masko Mobilyacılar Sitesi 1A Blok No:27 - Başakşehir.

Our company may collect personal data for various purposes. Below is an explanation of how and in what manner the collected personal data is gathered and how and in what manner this data is protected.

Through membership or the completion of various forms and surveys in our store, a certain amount of personal information (such as name-surname, company information, phone, address, or e-mail addresses) is collected by our store due to the nature of the business.

Our company may periodically send campaign information, information about new products, and promotional offers to its customers and members. Our members can make all kinds of choices regarding whether or not to receive such information during the membership process, and this choice can be changed in the account information section after logging in, or via the link provided in the notification message sent to them.

During the approval process carried out via our store or by e-mail, personal information transmitted electronically by our members to our store will not be disclosed to third parties outside the purposes and scope determined by the "User Agreement" we have made with our members.

Our company records and uses the IP addresses of its members to identify problems related to the system and to quickly resolve any issues or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.

Our company may use the requested information for direct marketing purposes by itself or by persons it cooperates with, outside the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information regarding transactions made through our store; may be used by our company and its collaborators in various statistical evaluations, database creation, and market research, without disclosing the identity of our members, outside the purposes and scope determined by the "Membership Agreement".

Our company undertakes to keep confidential information strictly private and confidential, to consider this a secret-keeping obligation, and to take all necessary measures and show due diligence to ensure and maintain confidentiality, and to prevent any or all parts of the confidential information from entering the public domain, unauthorized use, or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our shopping sites. Your credit card information is not stored in our system in any way.

There are two things you should pay attention to in order to understand that you are on a secure site when you enter the transaction process. One of these is a key or lock icon located on the bottom line of your browser. This indicates that you are on a secure webpage and all your information is encrypted and protected. This information is used only in accordance with the sales process and the instructions you provide. Information regarding the credit card used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and transmitted to the relevant bank for inquiry. If the usability of the card is approved, shopping continues. Since no information regarding the card can be viewed or recorded by us, it prevents third parties from obtaining this information under any circumstances.

The reliability of the payment/billing/delivery address information of orders placed online with a credit card is audited by our company against Credit Card Fraud. Therefore, for orders placed for the first time on our shopping sites to reach the supply and delivery stage, the accuracy of financial and address/phone information must first be confirmed. If necessary, the credit card owner customer or the relevant bank is contacted to verify this information.

Only you can access and change all the information you provide when becoming a member. If you protect your member login information securely, it is not possible for others to access or change your information. To this end, during membership transactions, we operate within a 128-bit SSL security area. This system is an international encryption standard that is impossible to break.

Internet shopping sites that provide an information hotline or customer service, and clearly state their address and phone information, are more preferred today. In this way, you can get detailed information about all the issues on your mind and obtain more reliable information about the credibility of the company providing the online shopping service.

Note: We recommend that you pay attention to the inclusion of the company's clear address and phone number on internet shopping sites. If you are going to shop, take note of all the phone/address information of the store you are buying the product from before making your purchase. If you do not trust them, call to confirm before shopping. All information about our company and its location is stated on all our online shopping sites.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Your identity and credit card information that you will send to us via credit card mail-order will be stored by our company according to the principle of confidentiality. This information is kept for 60 days against possible objections regarding credit card withdrawals that may occur with the bank and is destroyed afterwards. It does not pose a risk as you can naturally object to the bank and prevent the payment of this amount if any amount other than the cost of the mail-order form approved by you, which you will send us in return for the products you ordered, is charged to your card.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed via these links. Advertisements published on our company's site are distributed to our users through our advertising business partners. The Privacy Policy Principles in this agreement relate only to the use of our Store and do not cover third-party websites.

EXCEPTIONAL CASES

In the limited cases specified below, our company may disclose user information to third parties outside the provisions of this "Privacy Policy". These situations are limited to;

1.Complying with the obligations brought by the rules of law issued by the competent legal authority, such as Law, Decree-Law, Regulation, etc.;

2.For the purpose of fulfilling and implementing the requirements of the "Membership Agreement" and other agreements that our store has concluded with users;

3.Requesting information about users for the purpose of conducting an investigation or inquiry duly carried out by the competent administrative and judicial authority;

4.Cases where providing information is necessary to protect the rights or security of users.

E-MAIL SECURITY

Never write your credit card number or passwords in the e-mails you send to our store's Customer Service regarding any of your orders. Information contained in e-mails can be seen by third parties. Our company cannot guarantee the security of the information transmitted from your e-mails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users visiting our store and users' use of the website using a technical communication file (Cookie). The mentioned technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people have visited the site, for what purpose, how many times a person has visited the site, and how long they have stayed on the site, and to dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your e-mail. Most browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site, sending e-mails to users, or publishing it on its site. If the terms of the Privacy Policy change, they become effective on the date they are published.

For all your questions and suggestions regarding our privacy policy, you can send an e-mail to [email protected]. You can reach our company via the contact information below.

Company Title: Kastra Mobilya Dek. Ltd. Şti

Address: Masko Mobilyacılar Sitesi 1A Blok No:27 - Başakşehir

E-mail: [email protected]

Phone: 0212 675 1585